Cancellation & Refund Policy

Refund & Cancellation Policy

Last Updated: 29 August 2026

This Refund & Cancellation Policy applies to eligible bookings made with Namma Rayara Darshana.

Because our packages may involve advance reservations with accommodation providers, drivers, meal providers and other service providers, cancellation charges may apply after a booking is confirmed.

1. Cancellation Request

To request cancellation, contact us using the phone, WhatsApp or email details provided on the website.

Please provide:

• booking ID/reference;
• customer name;
• registered mobile number;
• travel date; and
• reason for cancellation.

The effective cancellation time will generally be the time at which we receive the cancellation request through our designated channel.

2. Customer-Initiated Cancellation

Unless a different cancellation condition was clearly disclosed and accepted for a particular booking, the following standard policy may apply:

More than 7 days before the scheduled service date:
Eligible for refund after deduction of actual non-recoverable third-party charges and any clearly disclosed applicable cancellation/processing charge.

3–7 days before the scheduled service date:
Refund amount will depend on the recoverable amount from accommodation, transport and other service providers and any applicable cancellation terms disclosed for the booking.

Less than 72 hours before the scheduled service:
Refund may be limited where accommodation, transport, meals or other services have already been reserved and become non-refundable.

No-show / cancellation after commencement of services:
Amounts relating to services already provided or irrevocably committed may be non-refundable, subject to applicable consumer law.

Any specific non-refundable component must be disclosed to the customer before booking/payment wherever applicable.

3. Cancellation by Namma Rayara Darshana

If we cancel a confirmed booking because we are unable to provide the contracted services, the customer will be offered, as appropriate:

• an alternative arrangement;
• rescheduling; or
• refund for the affected services.

The option available may depend on the circumstances and applicable law.

4. Temple Closure / Government Restrictions

If services are affected by temple closure, government restrictions, severe weather, natural disasters, strikes, road closures or similar circumstances beyond reasonable control, we will make reasonable efforts to:

• reschedule the booking;
• provide an alternative arrangement; or
• refund amounts recoverable for services that cannot be provided.

Amounts already paid to and lawfully retained by independent third-party providers may affect the refundable amount, provided such conditions were appropriately disclosed and are consistent with applicable law.

5. Darshan Timing Changes

A change in temple darshan timing alone does not automatically cancel accommodation, transportation, meals or other services that remain available.

We will make reasonable efforts to adjust the itinerary where practical.

6. Accommodation Issues

If a confirmed accommodation provider becomes unavailable, we may offer reasonably comparable alternative accommodation.

If no reasonable alternative can be provided and the affected accommodation service is cancelled, the appropriate amount attributable to that unprovided service will be refunded.

7. Failed Transactions

If money is debited but the payment is reported as failed, customers should contact us and their payment provider/bank with the transaction reference.

If the amount is subsequently received by us without a corresponding confirmed booking, the amount will be reconciled and refunded where applicable.

8. Duplicate Payments

Verified duplicate payments for the same booking will be refunded.

9. Refund Method

Approved refunds will normally be returned through the original payment method where reasonably possible.

Where another method is necessary, identity/payment verification may be required to prevent fraud.

10. Refund Processing

Once a refund is approved and initiated by us, the time required for the amount to appear in the customer's account may depend on the bank, UPI provider, card network or payment gateway.

We will provide available refund/reference information upon request.

11. Processing / Gateway Charges

Any deduction of cancellation, gateway or processing charges will be made only where applicable, reasonable and appropriately disclosed, and subject to applicable law and payment-provider rules.

12. Services Already Used

No refund will ordinarily be provided for portions of a package that have already been fully provided and accepted.

If there is an allegation that a service was defective, deficient or materially different from what was promised, the matter will be reviewed in accordance with applicable consumer law.

13. Refund Disputes

If you believe a refund has been calculated incorrectly, contact us with your booking and payment details.

We will review the request and provide an appropriate response.

Nothing in this policy limits statutory rights available to consumers under applicable Indian law.

14. Contact

For cancellation and refund requests:

Namma Rayara Darshana

Phone / WhatsApp: 9381686007

Email: nammarayaradarshana@gmail.com

Address: Mantralayam Mandal , Kurnool District, A.P - 518345

Website: nammarayaradarshana.com

Last updated: 29 Aug 2026