Terms & Conditions

Terms & Conditions

Last Updated: 29 August 2026

These Terms & Conditions govern bookings and use of the services provided through Namma Rayara Darshana.

By making a booking, submitting a booking request or making payment, you acknowledge that you have read and accepted these Terms & Conditions.

1. About Our Service

Namma Rayara Darshana is an independent private pilgrimage assistance and travel service.

We may arrange or coordinate services including:

• accommodation;
• local transportation;
• meals;
• sightseeing;
• itinerary assistance; and
• darshan-related guidance and coordination.

We are not an official booking portal of Sri Raghavendra Swamy Matha, Mantralayam, or any temple/religious authority.

2. Booking Requests

Submitting a booking form or contacting us through phone or WhatsApp does not by itself guarantee a confirmed booking.

A booking becomes confirmed only after:

1. availability is verified;
2. applicable booking details are agreed;
3. required payment is received; and
4. confirmation is communicated by Namma Rayara Darshana.

3. Customer Information

Customers must provide accurate information including, where required:

• full name;
• mobile number;
• number of travellers;
• travel date;
• check-in/check-out information; and
• other information reasonably necessary to fulfil the booking.

The customer is responsible for ensuring the information provided is correct.

4. Package Pricing

Package prices depend on the selected package and services.

The final amount applicable to your booking should be displayed or communicated before payment.

Any optional/additional service requested after confirmation may involve additional charges, which will be communicated before the additional service is provided.

5. Accommodation

Accommodation is subject to availability.

Room type and allocation may depend on:

• number of persons;
• selected category;
• check-in/check-out date and time;
• weekends;
• festivals;
• holidays;
• seasonal demand; and
• property availability.

Requests for a particular room, floor, view or facility cannot be guaranteed unless specifically confirmed.

6. Darshan

Namma Rayara Darshana provides assistance and coordination only.

Actual darshan is governed by the respective temple authorities.

Darshan timing, waiting time, entry procedure and access may change due to:

• crowd levels;
• festivals;
• religious events;
• security restrictions;
• temple administration decisions;
• government orders; or
• other operational circumstances.

Therefore, a particular darshan time or duration cannot be guaranteed unless an official arrangement specifically provides otherwise.

7. Meals

Meals included in a package, where applicable, will be provided according to the package description and operational availability.

Menu items may occasionally be substituted with comparable items due to availability.

8. Transportation

Pickup, drop and sightseeing transportation, where included, will be provided according to the confirmed package.

Vehicle type may depend on group size and availability.

Customers must be ready at the communicated pickup time.

9. Additional Expenses

Unless specifically included in the booking, customers are responsible for personal and incidental expenses.

Before booking, customers should review what is specifically listed as included and excluded from their package.

10. Payment

Payments may be accepted through available methods displayed or communicated by Namma Rayara Darshana.

A booking should not be considered confirmed merely because a payment attempt has been initiated.

Confirmation is subject to successful payment and booking availability.

11. Failed or Duplicate Payments

If payment is deducted but booking confirmation is not generated, please contact us with the transaction details.

Verified duplicate payments will be refunded as applicable.

Bank/payment gateway processing times may apply.

12. Cancellation

Cancellation requests must be communicated through our designated contact channel.

Refund eligibility will be determined according to the Refund & Cancellation Policy applicable to the booking.

13. No-Show

A customer who does not arrive or fails to use a confirmed service without cancelling within the applicable cancellation period may not be eligible for a refund for services already reserved or committed, subject to applicable law.

14. Customer Responsibility

Customers are responsible for:

• arriving at agreed reporting times;
• following temple rules;
• behaving respectfully at religious locations;
• following accommodation rules;
• safeguarding personal belongings; and
• following applicable laws and safety instructions.

15. Prohibited Conduct

Customers must not:

• misuse booking systems;
• submit false information;
• engage in fraudulent payment activity;
• harass staff or service providers;
• damage property; or
• use our services for unlawful purposes.

We may refuse or discontinue service where reasonably necessary for safety, fraud prevention or unlawful conduct, subject to applicable law and refund obligations.

16. Third-Party Providers

Some portions of a package may be fulfilled by independent accommodation providers, restaurants, drivers or other service providers.

We will make reasonable efforts to coordinate confirmed services but cannot control every independent act of third-party providers.

This provision does not limit any responsibility that Namma Rayara Darshana may have under applicable law.

17. Force Majeure / Events Beyond Reasonable Control

Services may be affected by events beyond reasonable control, including:

• natural disasters;
• floods;
• extreme weather;
• strikes;
• riots or civil disturbances;
• epidemics;
• government restrictions;
• road closures;
• temple closures; or
• transportation disruptions.

Where possible, we may offer rescheduling, an alternative arrangement or an appropriate refund based on the services actually recoverable or not provided, subject to applicable law.

18. Website Content

Website content may be updated without prior notice.

We may correct genuine pricing, typographical or technical errors. If such an error materially affects an existing booking, we will inform the customer and provide appropriate options as required by applicable law.

19. Intellectual Property

Original website design, text, branding, graphics and other proprietary content belonging to Namma Rayara Darshana may not be commercially reproduced without permission.

Third-party trademarks, religious institution names and other third-party materials remain the property of their respective owners.

20. Consumer Rights

Nothing contained in these Terms is intended to waive, restrict or exclude rights available to consumers under applicable Indian law.

21. Governing Law

These Terms shall be governed by the laws of India.

Any jurisdiction clause applicable to disputes shall remain subject to mandatory consumer-protection and other applicable laws.

22. Contact & Grievances

For booking questions, complaints or grievances, contact:

Namma Rayara Darshana

Phone / WhatsApp: 9381686007

Email: nammarayaradarshana@gmail.com

Address: Mantralayam Mandal , Kurnool District, A.P - 518345

Website: nammarayaradarshana.com

Last updated: 30 Aug 2026