Privacy Policy

Privacy Policy

Last Updated: 29 August 2026

Namma Rayara Darshana respects the privacy of visitors and customers.

This Privacy Policy explains how personal information may be collected, used, stored and shared when you use our website or booking services.

1. Information We May Collect

Depending on how you use our services, we may collect information such as:

• name;
• mobile number;
• email address;
• number of travellers;
• booking dates;
• check-in/check-out information;
• package selection;
• accommodation requirements;
• pickup/drop details;
• communications sent through forms or WhatsApp; and
• transaction/reference information necessary to verify payments.

We aim to collect only information reasonably necessary for providing the requested service and other lawful purposes.

2. Payment Information

Where payments are processed through an independent payment gateway, sensitive payment credentials such as complete card information, UPI PIN or banking passwords should be handled by the relevant payment provider and should not be requested or stored by Namma Rayara Darshana.

We may receive transaction information such as:

• transaction/reference ID;
• payment status;
• amount;
• date/time; and
• payment method/category.

Never send us your UPI PIN, OTP, CVV or banking password.

3. How We Use Information

Personal information may be used to:

• process booking requests;
• confirm reservations;
• coordinate rooms;
• arrange transportation;
• arrange meals;
• communicate itinerary information;
• provide customer support;
• verify payments;
• process eligible refunds;
• prevent fraud and misuse;
• maintain booking and accounting records; and
• comply with applicable legal obligations.

Where required, we will seek appropriate consent for uses that depend on consent.

4. WhatsApp & Telephone Communications

If you contact us through WhatsApp or telephone, we may use your contact information to respond to your enquiry and manage your booking.

Promotional communications, where sent, should be subject to applicable consent and communication rules.

You may ask us to stop promotional communications.

5. Sharing of Information

We may share information reasonably necessary to fulfil your booking with relevant service providers such as:

• accommodation providers;
• drivers/transport providers;
• meal providers;
• payment processors; and
• technical service providers.

We do not intend to sell customers' personal information.

We may also disclose information where required by applicable law, legal process or competent authorities.

6. Data Security

We use reasonable technical and organisational measures appropriate to our operations to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• completing bookings;
• customer support;
• accounting and transaction records;
• dispute resolution;
• fraud prevention; and
• compliance with applicable legal obligations.

When information is no longer reasonably required, it may be securely deleted or anonymised, subject to applicable law.

8. Cookies & Analytics

Our website may use cookies and similar technologies necessary for website functionality.

If optional analytics, advertising or similar technologies are introduced, appropriate notices and choices will be provided where required.

Third-party services may have their own privacy policies.

9. Your Requests

Subject to applicable law, you may contact us regarding:

• correction of inaccurate information;
• updating your information;
• withdrawal of consent where processing is based on consent;
• deletion/erasure requests where applicable; or
• questions or grievances concerning our use of your personal information.

Certain information may need to be retained where required by law or necessary for legitimate legal, accounting, transaction or dispute-related purposes.

10. Children's Data

Our booking services are intended to be used by adults.

Where information relating to a child is required for a family booking, it should be provided by the child's parent or lawful guardian as permitted by applicable law.

We do not knowingly seek unnecessary personal information directly from children.

11. Third-Party Websites

Our website may link to independent websites or services such as maps, messaging platforms or payment gateways.

Their processing of personal information is governed by their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology or applicable legal requirements.

The latest version will be published on this website with an updated effective/revision date.

13. Privacy Contact / Grievance Contact

For privacy questions, requests or grievances:

Namma Rayara Darshana

Phone / WhatsApp: 9381686007

Email: nammarayaradarshana@gmail.com

Address: Mantralayam Mandal , Kurnool District, A.P - 518345

Website: nammarayaradarshana.com

Last updated: 29 Aug 2026